Our policy on refunds.
We do our best to ensure that every item is as described but
there aren't enough hours in the day for us to play all our
stock and we rely mostly on visual gradings. Occasionally,
we get it wrong and if we do then we are keen to put things
right, either by replacing the record or issuing a refund.
If you are unhappy with a record, let us know by e-mail -
and arrange to return it to us. We will issue a refund when
the record arrives.
Please don't try to rip us off by sending back a different
record to the one we sent out. We make a discreet mark on
our records and we will know if you switch it for another!
Packages are shipped within a day or two of the order and
can be expected to be delivered to a UK address within 2
days and between 7 and 10 days to an address outside the
UK. Sometimes they can take a little while longer but this
is dependent on how efficient the postal service is in a
particular country. We always retain the postal receipt and
any recorded certificate which can help in tracing a
package.
Missing Packages
This is a very rare occurrence, but if a package hasn't
arrived within a month of posting, we will file a claim with
the Royal Mail and they will carry out a search for it. If
they do not find it, they MAY pay out compensation and
we will pass any payment they make on to you. It is more
difficult for the Royal Mail to reject a claim for
compensation if the package has been sent by recorded
delivery so that is something to bear in mind when deciding
your postal options.